Milestones

Official Launch of Centre for Shared Services in July

Set up one-stop Travel Agent Services

Set up Asset Accounting Services

Set up Service Management Team and Call Centre Helpdesk

Launched Corporate Card Programme

Implemented a new Customer Relationship Management system, VOICES

Set up Electronic Personnel File services

Launched virtual CabCharge and Grab-for-Work mobile apps for public officers' taxi and private car hire

Migrated and rolled out Digital Workplace - Asset Management System (DWP-AMS)

Appointed as the Central Agency for Corporate Shared Services and R&A lead for Corporate and Administrative services across the Singapore Government

Supported the roll-out of HRP, the new central HR and payroll administration system for ministries